---
title: "IGEL"
slug: "igel"
updated: 2026-04-09T14:04:06Z
published: 2026-04-09T14:04:06Z
canonical: "documentation.lakesidesoftware.com/igel"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lakesidesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# IGEL

## Overview

The SysTrack Agent from the IGEL App Portal enables SysTrack telemetry collection on IGEL OS systems.

## Requirements for the SysTrack Virtual Channel

To use the SysTrack virtual channel, ensure you have an **IGEL device** running firmware version **12 or later**.

## Managing and Configuring Apps on IGEL OS

The SysTrack virtual agent app for IGEL OS is available here: [IGEL App Portal - SysTrack Agent](https://app.igel.com/lakeside/9.0.0+1).

For information on managing apps on IGEL OS, see the following guide: [Apps - Import and Configure Apps for IGEL OS 12 Devices via the IGEL UMS Web App](https://kb.igel.com/en/universal-management-suite/12.04.120/apps-import-and-configure-apps-for-igel-os-12-devi).

## Viewing IGEL Data in SysTrack

Once the SysTrack virtual channel is enabled, IGEL‑collected data will appear in **Resolve > Black Box** for the virtual system that the IGEL device is connecting to.

A new perspecitve named **Remote Client** will be visible in the System Data area, displaying the IGEL‑sourced metrics.

![](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/IGEL_how-to-enable02.png)

## Additional SysTrack Views (Optional)

There is also a factory view named **Remote Client Performance** which consolidates performance telemetry from IGEL thin clients, providing an overview of key client metrics in a single location.

To enable the view, go to **Configure** > **Roles** > **Views**. For more information, refer to the article about [Views](/documentation/docs/roles-views).