---
title: "Generate Diagnostics for Support on a Mac"
slug: "generate-diagnostics-for-support-on-a-mac"
updated: 2026-01-23T11:44:08Z
published: 2026-01-23T11:44:08Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lakesidesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Generate Diagnostics for Support on a Mac

SysTrack can generate a series of diagnostics that will help troubleshoot any issues you may have with the Agent. To generate these diagnostics, use the following script in the Agent directory.

The diagnostics script must be run as root or with sudo.

Example:

`root# /Library/Application\ Support/Lakeside\ Software/systrack_diagnostics_report                  `

The script can also be run directly from the Finder. Upon successful completion, a zip file will appear on the user’s desktop named **SysTrack_Mac_Diagnostics_Report_{DATE}.zip**. This file may then be included in any applicable support cases.