FAQ
What data can I get using Data Egress?
You can export your data from report views and custom and system views in SysTrack. Depending on the type of data and how often it is updated, you can choose between daily, weekly, and monthly exports to better control your data usage.
What happens if my data limit is reached?
When your purchased data allowance is fully consumed:
No new exports can be scheduled.
Configuration changes are disabled.
Previously exported files remain available until their retention period expires.
To continue using Data Egress, contact your account representative to purchase additional capacity.
How do I retrieve data if I missed the webhook notification?
Check the Export History table, copy the Invocation ID for the completed export, and use the Data Egress API to request a download link. See Retrieve Your Data.
How long are exported files available?
Exported files are permanently deleted after 7 days.
What happens if my SAS URL expires before I download the export?
If a SAS URL expires before you complete the download, you can request a new SAS URL by calling the Data Egress API again using the same invocation ID, provided the export is still within the seven-day retention period.
When requesting the SAS URL, you can specify a longer expiration period (from 1 to 8 hours) by using the query parameter. See Get export SAS URL.
Once the retention period expires and the export is deleted, you can no longer generate new SAS URLs for that export.
Why can I not edit export configuration?
Check the Export limits widget. If the limit is reached (red state), contact your account representative to purchase additional capacity.
Changing the day of a weekly or monthly export is not available while the estimation calculation is in progress. Wait until it is done and try again.
Why did I not get my export?
There are several possible reasons for a missing export:
All tables in the export configuration failed to export. In this case, you still receive a webhook notification, but with an empty list of tables. Check the Export History table for the export status. There is no way to regenerate a failed export.
The data limit has been reached. Check the Export limits widget. If the limit is reached (red state), contact your account representative to purchase additional capacity. When multiple exports are scheduled on the same day, the first export runs. If that export consumes the remaining data capacity and reaches the limit, the remaining scheduled exports do not run.
The webhook notification failed. Your export may still be ready. Check the Export History table and copy the corresponding invocation ID to download your export.
If you checked all these items and the export still does not appear, submit a support ticket for assistance.
Why does a webhook notification contain a different list of tables than my export definition?
If one or more tables fail to export, the webhook notification includes only the tables that were successfully exported. If all tables failed to export, you still receive a webhook notification, but with an empty list of tables.
Do size estimations count toward my data limit?
No. Only completed exports reduce your data allowance. Estimations are for planning purposes only. However, actual export size may vary.