---
title: "Configure Reliability Engineering"
slug: "configure-reliability-engineering"
status: "update"
updated: 2026-07-16T12:06:19Z
published: 2026-07-16T12:06:19Z
canonical: "documentation.lakesidesoftware.com/configure-reliability-engineering"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lakesidesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Reliability Engineering

You must have SysTrack administrator permissions to enable and configure Reliability Engineering for users.

1. Enable SysTrack Reliability Engineering (SRE) Features. Different persona templates can be assigned to different groups so users see the correct starting view based on their assigned role. The article covers this step.
2. If necessary, adjust sensors for the Experience Index. For details, see [Configure the Experience Index](/documentation/docs/configure-the-experience-index).

## Enable SysTrack Reliability Engineering (SRE) Features

To enable Reliability Engineering features for your users, configure settings in both **Grant Feature Sets to Groups** and **Customize Group Access** in [Manage Group Features](/documentation/docs/manage-group-features#enable-systrack-pulse). Ensure that all settings are configured as described below. If any setting is missing, Reliability Engineering features will not be available:

1. Enable **SysTrack Next‑Gen** in **Grant Feature Sets to Groups**.
2. Select the Next-Gen experience.
3. Enable **Reliability Engineering** in two **Customize Group Access** tabs:
  1. **SysTrack Tools**
  2. **SysTrack Next‑Gen**

After changing these settings, log out and log back in to refresh cached permissions.

> [!WARNING]
> **IMPORTANT**: The EUC Engineer workflow in Reliability Engineering is available without an agent upgrade. Support for the Experience Index and the DEX Specialist workflow is being rolled out gradually for customers who have upgraded 50% or more of their endpoints to SysTrack agent version 11.8 or later. If these features are not available after the upgrade, contact your Lakeside representative.

Watch a quick overview or read the detailed information below.

[SysTrack Reliability Engineering: Managing Group Access](https://player.vimeo.com/video/1201879553?h=365b947591&badge=0&autopause=0&player_id=0&app_id=58479)

### Grant Feature Sets to Groups

#### SysTrack Next-Gen

Select the checkbox in the **SysTrack Next‑Gen** column. This setting enables access to Reliability Engineering and is required to display Next‑Gen features.

![](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/image(372).png)

#### Default Landing Experience (Next-Gen Experience)

In the **Default Landing Experience** column, select the Next-Gen experience for the group:

- **Next-Gen (DEX Specialist)**
- **Next-Gen (EUC Engineer)**

This setting controls the default landing page and available navigation menu (see [Landing Page](/documentation/docs/landing-page) and [Navigation Menu](/documentation/docs/aboutsystrack-welcome-to-the-navigation-menu)). The **Classic** landing page and navigation menu do not support Reliability Engineering.

![](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/image(215).png)

### Customize Group Access

#### SysTrack Tools

1. Click **View/Edit Effective Content** for a group to go to **Customize Group Access**.
2. In **SysTrack Tools**, locate the **Analysis** section.
3. Select the **Reliability Engineering** checkbox.

![](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/image(374).png)

#### SysTrack Next-Gen

1. In **Customize Group Access**, go to the **SysTrack Next‑Gen** tab.
2. In the **SysTrack RE** section, select the **Reliability Engineering** checkbox.

> [!NOTE]
> **NOTE**: The **SysTrack Next‑Gen** tab is only visible if **SysTrack Next‑Gen** is enabled in **Grant Feature Sets to Groups**.

![](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/image(375).png)