---
title: "Assist Administration"
slug: "assist-administration"
updated: 2026-03-17T14:34:55Z
published: 2026-03-17T14:34:55Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lakesidesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Assist Administration

This elective course covers the administrative components specific to configuring SysTrack Assist.

There is no certification exam for this course. You will receive a Certificate of Completion at the conclusion.

[Sign in](https://academy.lakesidesoftware.com/elective-assist-administration) as a SysTrack customer to start this course.

## Prerequisite

SysTrack Administrator course

L1 Help Desk Technician - Assist course highly recommended

## Course Objective

- Enable and customize compliance-related sensors.
- Set up remediation processes.
- Add automations to the available tools for Assist users.
- Provide access to Assist tools.

## Course Outline

- Introduction
  - Course Overview
  - What is Assist for ITSM?
- Configuration and Management
  - How to Get Assist for ITSM
    - Downloading from the ServiceNow Store
  - Configuring ServiceNow
    - Assigning ServiceNow roles to provide access
    - Creating ServiceNow Accounts user in SysTrack
    - Configuring ServiceNow properties
    - SysTrack tools used:
      - Admin Panel: Manage Service Accounts
  - Enabling and Customizing Compliance Items
    - Specifying which sensors appear in System Compliance tab
    - Adjusting sensor thresholds
    - Adding link to information
    - SysTrack tools used:
      - Configure: Sensor Configuration | Management
  - Remediation
    - Adding a Rmediate button to Detected Issues page
    - SysTrack tools used:
      - Configure: Roles > Tool Schedules
  - Managing Tools
    - Adding automations to SysTrack Tools tab
    - SysTrack tools used:
      - Configure: Automations and Collection Extensions and Automations
- Conclusion

Tags: Configure, Assist, Configuration