---
title: "Administration Tasks"
slug: "administration-tasks"
updated: 2026-02-18T09:24:58Z
published: 2026-02-18T09:24:58Z
canonical: "documentation.lakesidesoftware.com/administration-tasks"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lakesidesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Administration Tasks

Administrators can customize Assist for their environment. As an administrator, you can:

- Set up Remediations.
- Manage Tools.
- Configure the follow-up survey.
- Provide access to Assist tools.

## Set up Remediations

If a Help Desk agent clicks Remediate, an automation runs on the system. Administrators set up remediations in Configure. See [Schedule Automations](/documentation/docs/schedule-automations) for more information.

![](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/autofix2.png)

## Add an Automation to Tools

Tools in Assist gives the Help Desk agent the ability to run pre-approved automations and engagements.

To include an automation on the Run Automations tab, go to **Configure** > **Automations**.

After you select Make Available in Assist, the automation displays.

## Configure the Follow-up Survey

Tools contains a sent survey option where the agent selects a feedback survey to send to the user.

![](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/survey.png)

To create surveys, go to Configure > Tools > Surveys.

> [!NOTE]
> **NOTE**: All surveys that you create in Configure are listed in the Assist survey option.

## Provide Access to Assist Tools

Administrators determine which users have access to the various tools in Assist.

1. On the SysTrack Cloud home page, go to the Administration panel on the right and click Manage Group Features.

![](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/cloudhomepage.png)
2. For the appropriate security group, click View/Edit Effective Content.

![](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/viewcontent.png)
3. In Service Desk, verify that the Assist checkbox is selected.

![](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/servicedeskassist.png)
4. Go to the App Features tab.

![](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/appfeatures.png)
5. Turn Assist features on or off by clicking the checkboxes.

![](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/assistfeatures.png)
6. (Optional) To create a new security group, go to Administration > Manage Users and Groups.

![](https://cdn.document360.io/87d11426-6b1f-4b19-b593-b71e55a81af3/Images/Documentation/manageusers.png)