---
title: "10.9 Release Notes"
slug: "109-release-notes"
updated: 2026-01-13T15:12:48Z
published: 2026-01-13T15:12:48Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lakesidesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 10.9 Release Notes

This cloud-only release includes new features, bug fixes and enhancements to the product.

## Important

- We have discontinued support for version 9.0.9 agents and On-Premises effective July 16, 2023.
- We will be discontinuing support for version 10.0 agents on October 16, 2023.
- Microsoft is discontinuing support of Windows 2012 effective October 2023. As a result, we have already ended support for all systems that are running on older versions of Microsoft Windows Server prior to 2012 and we will discontinue support for 2012 in October.
- We are no longer including PDFs in the install file directories. You can view install documentation in the install section of docs.lakesidesoftware.com.
- Beginning with the 10.10 On-Premise release, we will no longer support SCOM.

## New

### Self-Help Agent Branding

The hover text and desktop icon's text of the Self-Help tool is customizable so that you can modify it in customer environments. Administrators can configure the setting in Configure > Agent Branding.

### Preconfigured Executive Insights Report for Power BI

The SysTrack Power BI connector includes a preconfigured report for Executive Insights, representing the Executive Insights dashboard in SysTrack. You also have access to three additional data sets: Desktop Costs Impact, Server Costs Impact, and Community Health.

## Fixed

- The Low Available Disk Space sensor triggers when initiating Auto-Fix from the Tray app. (Case number 00085462)
- The Websites Visited and Average Load Time by Time of Day tables load data when you select a graph bar in the Average URL Load Time graph. (Case number 00086706)
- Change the default Lakeside logo to your company logo in the Self-Help notifications when an engagement is triggered. (Case number 00087742)
- In Visualizer > Computer performance, the CPU Average Connected graph is now showing accurate scaling. (Case number 00087035)

## Changed

- You can right-click on side-bar navigation items to open in a new tab for easier navigation.
- Assist and vScape contain a question mark icon at the top of the page that links directly to the documentation.
- The Support section on the SysTrack home page is now called Help and it contains the following sections: Contact Us, Documentation, Customer Gateway, and Legal.
- In Assist Detected Issues, the Automation button is Remediate and the Done button is Recheck Issue.
- In Self-Help Detected Issues, the Automation button is Remediate and the Done button is Recheck Issue.
- In Assist and Resolve, Automation History table, Assist auto-fix is Assist Remediation and Self-Help auto-fix is Self-Help Remediation.