---
title: "10.12 Agent Release Notes"
slug: "1012-agent-release-notes"
updated: 2026-01-13T15:02:04Z
published: 2026-01-13T15:02:04Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.lakesidesoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 10.12 Agent Release Notes

This agent release includes new features, bug fixes and enhancements to the product.

## Important

- We discontinued support for version 10.1 agents on February 27, 2024.
- We will discontinue support for version 10.2 agents on April 24, 2024.
- The agent has been upgraded to include OpenSSL 3.0.13.
- We highly recommend upgrading your agent with this release. This updated agent includes a change to make sure that custom configurations do not revert to a default state and remove your custom configuration settings on some machines in your environment.

## New

### Offline Resolve

With [Offline Resolve](/documentation/docs/offline-resolve), even in the absence of an online connection to a system, IT staff can access a snapshot of stored data for troubleshooting. SysTrack can be configured to save the snapshot of stored data once per day or when a user logs off the system. You need to contact your CSM to enable this feature.

> [!NOTE]
> **NOTE**: You must update your agents to 10.12 before you start to configure and use this feature.

## Fixed

- The factory view VUHEALTHDAILY does not contain duplicate rows. (Case 648)
- When you run a collection extension, it does not overwrite existing data. (Case 630)
- Database converts when migrating from On-Prem to Cloud. (Case 552)
- Bios Age sensor shows in the correct systems. (Case 1837)
- Default views query complete data. (Case 1657)
- Data shows on MacOS in AppVision. (Case 305)
- Duplicate records do not occur when using SQLite.
- Changes to sensor variables prompt sensor refresh. (Case 629)
- When a new configuration is applied to a device, the device does not revert to its default configuration even if a network error occurs during the configuration.
- Improved security when loading DLLs.
- If the screen locks, the Employee Wellbeing DEX pack will not report an active session. (Case 615)
- When using a pooled user setup for an upgrade prior to 10.7, the database conversion to SQLite succeeds and is sent to the master. (Case 552)
- When using POOLDB, after an upgrade and conversion to SQLite, when the agent restarts, it does not use a confusing filename. (Case 90240)
- Verbose event types collect properly. (Case 934)
- Mac agent uses the internal name for the model if it unable to connect to apple.com. (Case 2655)
- Outdated library calls have been removed. (Case 1403)
- Power data condenses properly, which addressed issues with Visualizers and the Green IT DEX Pack. (Case 421, 437, 503, 549)

## Changed

- Web collection has an additional mode to collect Google Workspace URLs for the Google DEX pack without compromising personally identifiable information (PII).

## Agent Version Compatibility

This agent version is compatible with SysTrack version 10.12.0.x.